Terms & Conditions

These Terms and Conditions apply to the supply of any children’s activities whether booked by the parent/carer on our website or directly with a member of staff. This includes holiday camps, breakfast and after-school clubs and any other activities supplied by a member of PTC Sports.

By booking a class with PTC Sports you are acknowledging your full acceptance of these Terms and Conditions.

By using our website, you confirm your acceptance of those parts of these Terms and Conditions which are applicable to use of our website.

Contact details:

PTC Sports

email: info@ptcsports.co.uk

telephone: 07513 522 896

Company number: 11346579

Booking a Class/Session

Upon receipt of a completed booking form and full payment from the parent/carer, PTC Sports will confirm the booking via an email to the email address provided.

Before making a booking, please ensure that your child is available to attend the class/session and meets the required conditions for participation in the class.

Refunds

Bookings cancelled within 14 calendar days of receiving the booking confirmation email are eligible for a refund, less either a £5 administration fee or 10% of the booking fee (whichever is greater), in accordance with the Consumer Contracts Regulations 2013.

If your child attends any session during the 14-day cancellation period, you agree that the service has begun. If you subsequently choose to cancel within the 14-day period, you will be charged for all sessions delivered up to the date you notify PTC Sports of your cancellation. Any remaining balance will be refunded, less the applicable administration fee.

No refunds, credits, or replacement sessions will be provided for any sessions missed by a child, including but not limited to illness, holidays, family commitments, school trips, or any other absence.

If a session is cancelled due to circumstances beyond the reasonable control of PTC Sports, including but not limited to extreme weather, school closures, emergency school decisions, utility failures, or other unforeseen events, every effort will be made to reschedule the cancelled session. Where rescheduling is not possible, PTC Sports reserves the right to determine whether a credit or refund is appropriate.

Once your child has attended all booked sessions, or the booked term has been completed, no refund will be available.

After the 14-day cancellation period has expired, bookings are non-refundable and cannot be cancelled, except where required by law or at the discretion of PTC Sports.

Late Pick ups

Any child collected 10 minutes or later after the end of the class/sessions will incur a late collection fee of £5.00. If there is a regular occurrence of a parent/carers lateness to collect their child or children after the class/sessions, the child or children will be removed from the registers for future classes/sessions immediately and a refund of any remaining classes/sessions will be issued to the parent/carers.

Behaviour

PTC Sports both promote and lead inclusive classes/sessions. However, PTC Sports will not tolerant any acts of violence, racism, prejudices or inappropriate language being used towards any other children or members of staff.

Any child or children found to be in breach of our expectations of tolerated behaviours, will be immediately removed from the registers for future class/sessions and a refund of any remaining classes/sessions will be issued to the parent/carers.

Additionally, if a child or children consistently fail to follow the clear instructions and guidance being provided by any of the coaches, and hence putting themselves or others health and safety at risk, the child or children will be removed from the registers for future classes/sessions immediately and a refund of any remaining classes/sessions will be issued to the parent/carers. The child or children may also not be able to attend any future PTC Sports classes/sessions.

Class Changes

In the event that PTC Sports have to cancel a class/session for any reason, an offer of an alternative provision will be provided for the of the class/session to the parent/carers. In the event that an alternative provision cannot offered, then a full refund will be issued to the parent/carers.

The parent/carers should notify us prior to the start date of the re-arranged class/session that they would prefer a refund to be issued and the refund will be issued to the relevant person who booked the full value of the amount paid for the class/session.

In the event of bad weather, suitable indoor activities will be organised to replace outdoor activities, at the discretion of the PTC Sports staff.

Leaving a club/camp

Each child must be collected by a parent or guardian unless express written consent has been given prior to the commencement of the class/session, confirming that the child may leave alone. Without this written consent, the child or children will not be allowed to leave until the parent/carers or allocated guardian/adult has arrived to collect the child or children from the PTC Sports staff.

Safeguarding

All PTC Sports staff hold current Safeguarding qualifications and an Enhanced DBS certification. If a child discloses abuse, or a staff member suspects that a child may be experiencing abuse, PTC Sports will respond in accordance with our Safeguarding policy.

Medical information

It is imperative that parent/carers ensure that both accurate and relevant medical information or conditions of the child or children must be fully disclosed in writing at the time of booking and also to the designated staff member before the class/session begins.

If any medical information or conditions are not disclosed in this process, then PTC Sports will not be responsible where the steps taken by it (or not taken) would have been different if the medical information or condition had been disclosed.

PTC Sports can only administer medication in an emergency and then only where a member of staff with an appropriate level of qualification is present at the emergency.

Health & Safety

A full risk assessment will be carried out by PTC Sports in respect of each class/session.

PTC Sports staff members involved in the provision of the class/session hold at least a current Emergency Aid Certificate issued by an appropriate National Governing Body.

By agreeing to these terms of use, parent/carers provide consent for PTC Sports staff to administer all necessary first aid to a child or children who require the attention at any time.

Personal Belongings

PTC Sports do not accept responsibility for loss or damage to a child or children's personal belongings whilst attending a class/session. Parent/carers are responsible for ensuring that no valuables (including electronic devices) are brought to the class/session by their child or children.

Please ensure clothing is suitable and appropriate for the activity, whilst also ensuring the child or children have a water bottle in order to remain hydrated throughout the activity.

Nut-Free Policy:

PTC Sports maintains a strict nut-free environment to ensure the safety of all children. Please do not send any food containing nuts, nut products, or items that may have come into contact with nuts with your child. This policy applies to all classes, clubs, and holiday camps to protect children with nut allergies.

These Terms of Use are governed by English law and subject to the exclusive jurisdiction of the Courts of England. For parent/carers who live in Scotland, they can bring legal proceedings in respect of the products in either the Scottish or the English courts.